Refund & Cancellation Policy
Effective Date: September 2026 • Last updated: September 6, 2026
Imagix provides instant digital entitlement to view and copy curated AI prompts. Because digital access is granted immediately upon transaction completion, all subscription fees are non-refundable once provisioned.
1. Digital Service Nature
Imagix operates entirely as a digital platform. A Premium membership grants immediate, unrestricted access to unlock proprietary prompt texts, copy generation parameters, and browse protected categories across our library.
2. No Refund Policy
Due to the immediate consumable nature of digital prompt content and instant account entitlement:
- All sales are final: We do not offer partial or full refunds, returns, or credits for any monthly subscription fees once the payment is completed and access is granted.
- Accidental Purchases: Please review your purchase before completing payment. Because digital access is provisioned immediately upon successful checkout, accidental purchase claims cannot be refunded.
- Unused Periods: We do not provide prorated refunds or credits for billing periods that are partially used.
3. Subscription Cancellation
You may cancel your membership subscription at any time:
- Access Retention: When you cancel, your account remains active with full premium privileges until the end of your current paid billing period.
- Zero Hidden Cancellation Fees: There are no cancellation penalties or termination fees.
- No Automatic Retroactive Refund: Cancelling stops future renewal charges; it does not retroactively refund previous or current billing cycles.
4. Duplicate Payments & Technical Billing Errors
In the rare event that a network or gateway glitch causes you to be charged multiple times for the exact same order or billing cycle:
- Contact support at raswinmoto@gmail.com within 7 days of the transaction.
- Provide your registered account email and transaction payment receipts / bank reference numbers.
- Upon technical verification that a duplicate charge occurred, the extra charge will be reversed to the original payment source.
5. Failed & Pending Transactions
If your bank account was debited but the payment failed at the gateway or your subscription did not activate:
- In most cases, the payment gateway or bank automatically initiates a reversal to your account within standard banking turnaround times (typically 3 to 7 business days).
- If your account was debited and your order status remains unfulfilled after 24 hours, contact us with your payment reference ID so we can verify the transaction with our payment provider.
6. How to Contact Support
For billing inquiries, cancellation guidance, or duplicate payment reviews, please reach out to our dedicated support email: